DHL Express Sub-Saharan Africa has launched a pocket-sized, all-touch computers that capitalise on the latest technological advancements to meet increasing delivery demands.

The Vice President of Operations for DHL Express Sub-Saharan Africa, Oliver Facey, charged supply chain operators to increasingly invest in transportation management systems and solutions to improve the quality, speed and precision of service

“These improvements will not only enhance customer experience, but also reduce operating costs and give operators a competitive advantage. “It is for this reason that DHL Express Sub-Saharan Africa has launched pocket-sized, all-touch computers that capitalise on the latest technological advancements, and ensure customers on the continent benefit from increased visibility and an enhanced experience.

“We operate across 51 markets in Sub-Saharan Africa, servicing over 40,000 customers; therefore, delivery efficiency is a key for us. As a network business, we need to ensure that our shipment data is captured accurately and in real-time. Our growth plans and improvements are driven by the voice of our customers, in challenging and competitive global environments, they need us to provide accurate and real-time information to ensure that they maintain their competitive edge and speed to market.

“The new technology increases the speed at which we can process shipments at both customer locations and DHL facilities and also empowers our frontline employees with access to real-time shipment information which will assist them with workload management. Unlike consumer-grade counterparts, these devices have integrated data-capture capabilities, and are also built to endure the wear and tear of industrial environments,” he said.