Nigerian Civil Aviation Authority, NCAA, has created an emotional intelligence capacity training for its personnel, saying it would enable them to effectively manage the public.

Acting Director General of NCAA, Captain Chris Najomo, said the ability to regulate emotions was crucial for effective teamwork in the aviation industry.

Najomo added that a good working relationships based on trust and collaboration were fundamental to smooth operations and passenger safety.

Speaking when he received a delegation from the Global Transport Policy in Lagos, Najomo, represented by Bukola Teriba, said through the training, participants would develop competencies in emotional self-awareness, emotional self-regulation, giving feedback with empathy among others.

He said: “The NCAA, as the apex regulatory body in the aviation sector, recognises the need to stay ahead in its role, and the training series is expected to play a crucial part in achieving this goal. By equipping its personnel with emotional intelligence skills, the NCAA will be better positioned to handle the complexities of human interaction, leading to improved service delivery and a more positive experience for the traveling public.”

Presenting an award to the Acting DG in recognition of key reforms he has carried out since assumption of office, Managing Director/Chief Consultant of Global Transport Policy, Dr Segun Musa, said the training series was part of Global Transport Policy’s corporate social responsibility, CSR.

Musa said: “The award is a testament to Najomo’s commitment to excellence and his tireless efforts to drive positive change in the aviation sector.”