TUESDAY, 12th October, 2021: Telecommunications company, MTN has given its customers an explanation for the service outage experienced over the weekend by millions of its subscribers across the country.
MTN explained that the service outage was caused by a disruption in the core network, which affected both data and voice services. 
It said, “The service outage was caused by a disruption in the core network and affected voice and data services. MTN’s technical team was able to rectify the problem in about five hours, allowing service restoration for customers to begin connecting with one another. In addition, time-bound subscriptions are being extended to ensure full value is delivered."
The outage was recorded on Saturday from about 4pm, and lasted for several hours. During this period many MTN users were unable to make calls, surf the internet and stream videos. It was added that the problem affects users in Lagos and some other part of the country.
The Chief Executive Officer of MTN, Olutokun Toriola, while apologizing to all users that were affected said, "Our primary mission is to bring you the benefits of a modern connected life, and notwithstanding this unfortunate event, our commitment to providing the reliable service you’ve come to expect over the past twenty years remains unshaken.
“I want to reassure all our stakeholders that our network team is working closely with our network partners Ericsson and Cisco to ensure that the reasons for the disruption are fully investigated, and appropriate action is taken to enhance the resilience of affected systems.”
The telecommunications firm which recently celebrated 20 years of  pioneering telecoms revolution in the country on August 8, has a subscriber base of about 77.35 million.